Friday, 5 September 2014

Business Secrets: Sachin Bansal from Flipkart

Please find some interesting Insights from Sachin Bansal of Flipkart (sorry, not a video)

  1. Lots of headroom for growth in e-commerce- The Indian market for e-comm is $3 Bn(of the $600+Billion retail industry) about 0.4% as compared to the US-10% & China-8%
  2. Flipkart pushes out about 2 lakh items daily today
  3. About 20 Million people transact on Flipkart, and 50 Million people visit the website
  4. 4 states of South (TN, Karnataka, Kerala and AP) generate as much business as the rest of India
  5. Their biggest categories by value are Electronics, and by Volume are Books and Apparel (with the acquisition of Myntra, the apparel, has the lead!)
  6. E-transaction vs Cash on delivery is 50:50
  7. They own their entire supply chain and delivers the last mile connectivity in 250 cities across India-Employs 10,000 people to run this supply chain across the nation
  8. They have a dedicated callcenter (again owned), with 2000 people to manage customer queries which are mainly around preordering (why don’t you deliver here, can you gift wrap etc) and post order (when will my product arrive etc)
  9. All their tech is done in house- they build the code and the apps themselves.

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