Wednesday, 21 March 2012

Saket Singh- Head of Operations, Delhi Airport

In this video, I  chat with Saket Singh, who is the GM, Operations, Delhi Airport, recently ranked 2nd on ASQ's Customer satisfaction surveys of airports, up from 130 in 2007- a great leap in customer satisfaction...

Saket talks about this transformation in Delhi airport, the morph from a PSU mindset to a service orientation, and also speaks about what he feels about the Indian Economy,sitting as he is, on the pulse point of the fastest growing emerging economy-India.

He also talks about his personal journey- he is from a military family, an NDA graduate with a 23 year career in the Indian Navy- he was a Commander in a Destroyer last-  and he switched to the private sector...

Saket is on linkedin at

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